Privacy and cookie policy
This policy explains how Europe America Mortgage, part of Basterpstra B.V., handles personal information submitted through this website, its contact form and the mortgage review process.
Who we are
EuropeAmerica.mortgage is operated by Basterpstra B.V., Dopheide 10, 9202 PB Drachten, the Netherlands. Contact us at info@europeamerica.mortgage or on WhatsApp at +31 85 060 2920.
Information we collect
When you enquire, we may collect your name, contact details, the EU country you live in, your preferred language, your moving and property plans and information relevant to your financial circumstances. Because loan options in the United States depend on immigration status, we may also ask about the type of visa or residence status you hold or expect. If your case progresses, a selected specialist or US lender may request further financial, identity and immigration documents, and in some cases translations of European documents.
How we use it
We use information to respond, assess the appropriate next step, provide an initial review, maintain records and, where legally permitted, introduce selected professionals who may assist with finance, property, legal, immigration, tax, insurance, currency or related services.
Legal bases
Processing may be based on consent, steps requested before entering a contract, performance of a contract, legal obligations or our legitimate interest in operating and protecting the service.
Sharing and international processing
Information may be shared with selected partners, hosting, email, form, security and analytics providers, and authorities where legally required. Because the service involves the European Economic Area and the United States, data may be transferred to and processed in the United States. Where the GDPR requires it, such transfers rely on appropriate safeguards, for example an adequacy decision or standard contractual clauses.
Cookies and measurement
Necessary storage supports site operation and remembers your cookie preference. Analytics and advertising storage are denied by default. If you accept, Google Tag Manager may load measurement tags. Zoho Forms processes submissions and may attach campaign parameters. WhatsApp applies its own privacy terms after you open it.
Retention and rights
Enquiry information is normally retained for no longer than two years after the last meaningful contact unless a longer period is needed. Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability by contacting info@europeamerica.mortgage. You also have the right to lodge a complaint with a data protection authority, such as the one in the EU country where you live.
Security and changes
We use proportionate technical and organisational safeguards, but no internet transmission is completely risk-free. This policy is general information about how we work and is not legal advice. Last updated: 15 September 2026.